Error Messages

This section describes the error messages that may appear on the machine's display and how to take action to remedy the problem. If the action described here does not correct the problem or if an error message not described here appears, contact your authorized Roland DG Corporation dealer.

"WRONG COMMAND"

Data that the machine is not able to interpret was sent.

Press any key to clear the error message. Review the data sent from the computer, and then send the correct data.

"WRONG NO.S"

The number of parameters differs from the permissible number.

Press any key to clear the error message. Review the data sent from the computer, and then send the correct data.

"OUT OF RANGE"

The value of the specified parameter was outside the permissible range.

Press any key to clear the error message. Review the data sent from the computer, and then send the correct data.

"ORIGIN ERROR"

The machine is exposed to direct sunlight or strong indoor lighting and was not able to detect the origin immediately after the power was switched on.

Turn off the power, and move the machine to a location where it is not exposed to direct sunlight or intense light. Then, turn on the power.

"CROPMARK ERROR"

The shape or color of the crop marks, or the color or glossiness of the material is not suitable for the machine. The issue may also be due to mechanical failure.

The machine was not able to read the crop marks. Check the shape and color of the crop marks, and the color and glossiness of the material.

If the same error occurs even after you have reviewed the shape and color of the crop marks, and the color and glossiness of the material, contact your authorized Roland DG Corporation dealer.

"CROPMARK ERROR""ANGLE TOO BIG"

Crop mark 2 or 3 is slanted by 5 degrees or more.
CropError1

: Crop mark 2

: Crop mark 3

Press any key to clear the error message. Reload the material.

"CROPMARK ERROR""LENGTH NG"

Crop mark 3 is deviated by 20 mm (0.79 in.) or more in the material feed direction.
CropError2

: Crop marks 3

Press any key to clear the error message. Reload the material or change the position of crop mark 3.

"CROPMARK ERROR""WIDTH NG"

Crop mark 2 is deviated by 20 mm (0.79 in.) or more in the cutting carriage direction.
CropError3

: Crop mark 2

Press any key to clear the error message. Reload the material or change the position of the crop mark 2

"OUT OF CUT RANGE"

This message indicates that the crop marks or the origin are set outside the material.

Press any key to clear the error message. Check that the crop mark positions or the origin are not set outside the material, and redo the settings.

"SHEET UNLOADED"

An attempt was made to make the machine ready without loading material. The material was removed when the machine was ready to perform cutting. The material slipped out during cutting.

Press any key to cancel setup and clear the error message. Load the material correctly, and then make it ready for cutting (setup condition).

"SET TO <TOOL MODE>"

Crop marks could not be read in Sensor Mode.

Press any key to clear the error message. Change the machine's settings to Tool Mode, and then resend the data. When doing so, use four crop marks. When the machine is in Tool Mode, it is not possible to cut using 3 crop marks.

If you want to use three crop marks, leave the machine in Sensor mode and change the shape and color of the crop marks or the color and glossiness of the material.

"DATA OVERFLOW"

The amount of data stored in the machine is too large and "REPLOT" cannot be executed.

Procedure
  1. Delete the data stored in the machine.
  2. Decrease the size of the data sent from the computer and resend it.
  3. Carry out "REPLOT".

"BAD POSITION"

Pinch rollers are at positions where the material cannot be pinched.

Press any key to cancel setup and clear the error message. Move the pinch rollers to the correct positions and reload the material.

MEMO

If the message appears even if the pinch rollers are moved to the correct positions, the machine may be exposed to direct sunlight or intense indoor lighting. Turn off the power, and then move the machine to a location where it is not exposed to direct sunlight or intense lighting.

After moving the machine, turn on the power.

"MOTOR ERROR"

A heavy load was placed on the motor, and the operation stopped.

When the machine is overloaded in the following conditions, etc., the "MOTOR ERROR" appears.

  • Cutting was performed with a thick material loaded
  • The material was pulled off suddenly from the roll during cutting without being fed out beforehand
  • Material was jammed
Turn off the power, lower the loading lever, and load the material again.

Cutting Roll Material

Pull out the length of material to be cut from the roll beforehand. Additionally, perform a test feed before cutting.

When doing so, set a value around 20 cm (7.87 in.) longer than the cut length in "AREA" in the display menu.

Cutting Thick Material

Set the quality setting to "HEAVY".

"EEPROM ERROR"/"SOLENOID ERROR"

Switch off the power and contact your authorized Roland DG Corporation dealer.