Re-install the Driver (Windows 11)
Procedure
- Connect the machine to the computer with the USB cable and turn on the machine.
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If the Found New Hardware message appears, click Close to close it.
Disconnect the USB cable from every printer except the machine.
- Right-click the [Start] button, and then click Device Manager.
- From the View menu, click Show hidden devices.
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Search the list for Printers or Other devices, and then double-click it.
The name of your machine or Unknown device appears below the selected item. Click the name to select it.
- From the Action menu, click Uninstall device.
- In the Confirm Device Uninstall window, click OK.
- Close Device Manager.
- Disconnect the USB cable from the computer, and then restart Windows.
- Uninstall the driver according to the procedure below.
- Start the installation from the beginning according to the procedure below.