Re-install the Driver (Windows 10)

Procedure
  1. Connect the machine to the computer with the USB cable and turn on the machine.
  2. If the Found New Hardware message appears, click Close to close it.

    Disconnect the USB cable from every printer except the machine.

  3. Right-click the [Start] button, and then click Device Manager.
  4. From the View menu, click Show hidden devices.
  5. Search the list for Printers or Other devices, and then double-click it.

    The name of your machine or Unknown device appears below the selected item. Click the name to select it.

  6. From the Action menu, click Uninstall device.
  7. In the Confirm Device Uninstall window, click OK.
  8. Close Device Manager.
  9. Disconnect the USB cable from the computer, and then restart Windows.
  10. Uninstall the driver according to the procedure below.
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  11. Start the installation from the beginning according to the procedure below.
    GS2-24 Installation and Initial Settings Windows Version