Error Message List

Index Solution Cause

Press any key to cancel setup and clear the error message. Move the pinch rollers to the correct positions and reload the material.

* Note: If the message appears even if the pinch rollers are moved to the correct positions, the machine may be exposed to direct sunlight or intense indoor lighting. Turn off the power, and then move the machine to a location where it is not exposed to direct sunlight or intense lighting.
After moving the machine, turn on the power.

Pinch rollers are at positions where the material cannot be pinched.

Turn off the power, and then remove any dust and other foreign materials from the area around the cutting carriage. After performing this operation, turn on the power.

It is not possible to adjust the height of the cutting carriage.

Press any key to clear the error message. Reload the material.

Crop mark 2 or 3 is slanted by 5 degrees or more.

Press any key to clear the error message. Reload the material.

Crop mark 3 is offset by 20 mm or more in the material movement direction.

Press any key to clear the error message. Reload the material or change the position of crop mark 2.

Crop mark 2 is offset by 20 mm or more in the carriage direction.

First, delete the data stored in the machine.

  • Prepare the Data for Recutting

Next, decrease the size of the data sent from the computer and resend it. Then carry out a REPLOT.

  • Cutting the Same Object Repetitively

The amount of data stored in the machine is too large and REPLOT cannot be executed.

Press any key to clear the error message. Review the data sent from the computer, and then send the correct data.

Data that the machine is not able to interpret was sent.

The number of parameters differs from the permissible number.

The value of the specified parameter was outside the permissible range.

Turn off the power, turn on the power, and then load the material again.

If jammed material is caught and impedes the initial operation when you turn the power on, perform the following operations.
1. Turn the power off.
2. Move the cutting carriage to the right edge of the machine by hand.
3. Turn the power on (the pinch rollers automatically rise).
4. Remove the jammed material.

A heavy load was placed on the motor, and the operation stopped.

• Cutting was performed when thick material was loaded.
• The material was pulled off suddenly from the roll without feeding out the material before cutting.
• An overload was placed on the machine due to a material jam or similar cause.

When cutting roll material, pull out the length of material to be cut from the roll. Perform a test feed before cutting. When doing so, set the [AREA] value in the display menu so that it is around 20 cm longer than the length of the cutting data.

  • Loading Roll Material

• When cutting thick material, set the quality setting to [HEAVY].

  • Setting Cutting Quality <QUALITY>

Turn off the power, and then move the machine to a location where it is not exposed to direct sunlight or intense indoor lighting. Then, turn on the power.

The machine is exposed to direct sunlight or strong indoor lighting and was not able to detect the origin immediately after the power was switched on.

Press any key to clear the error message. Change the machine's settings to Tool Mode, and then resend the data. When doing so, use four crop marks. When the machine is in Tool Mode, it is not possible to cut using three crop marks.
If you want to use three crop marks, leave the machine in Sensor Mode and change the shape and color of the crop marks or the color and glossiness of the material.

  • Crop Marks/Tool Marks
  • Crop Marks Cannot Be Read
  • Cutting in Tool Mode (1)

Crop marks could not be read in Sensor Mode.

Press any key to cancel setup and clear the error message. Load the material correctly, and then make it ready for cutting (setup condition).

  • Loading Position of Material

An attempt was made to ready the machine without loading material. The material was removed when the machine was ready to perform cutting. The material came loose during cutting.

Switch off the power and contact your authorized Roland DG Corp. dealer.

Install the cutting tool again.

  • Installing the Cutting Tool

The cutting tool was installed in the position for cutting perforated lines.