Troubleshooting

The Machine Doesn't Run

• The Machine Doesn't Run

The Material Is Jammed

• Jammed Material Cannot Be Removed

Flat Material Cannot Be Set Up Using "PIECE" (Length Is Not Displayed)

• Flat Material Cannot Be Set Up Using "PIECE" (Length Is Not Displayed)

Creating or Importing Data

• Changing the Darkness of an Aligned Image
• Illustrator Data Cannot Be Imported
• Sample Data Cannot Be Found

The Material Slips Away from the Pinch Rollers during Cutting

• The Material Slips Away from the Pinch Rollers during Cutting

Crop Marks Cannot Be Read

• Crop Marks Cannot Be Read

Cutting Results Are Not Clean

• The Results of Cutting Are Displaced When Using the Printing and Cutting Function
• Uncut Areas Remain or Cut Edges Are Not Clean
• The Machine Cuts the Carrier Paper
• The Machine Cuts the Same Area Twice

Installing and Uninstalling Software

• The Driver Cannot Be Installed (Windows 10)
• The Driver Cannot Be Installed (Windows 8.1)
• The Driver Cannot Be Installed (Windows 7)
• Uninstalling the Driver (Windows 10)
• Uninstalling the Driver (Windows 8.1)
• Uninstalling the Driver (Windows 7)
• Connecting Two or More Instances of This Machine to a Single Computer (Connecting Multiple Units with a USB Cable)
• The Driver Is Displayed as "Unspecified" after Installation

Frequently Asked Questions

• Moving a Saved Symbol to a New Computer
• Consumable Items
• Supported Versions of Illustrator
• Supported Versions of CorelDRAW
• Error Message List