A Media Jam Occurs!

Is an error message displayed?

If an error message is displayed because the media has jammed, immediately correct the problem. Doing so may damage the print heads.

Is the media warped or wrinkled?

Many factors can cause warping or wrinkling. Refer to the following and correct the problem.

Are the grit rollers dirty?

Check to make sure the grit rollers are free of buildup of foreign material such as media scraps.

Are the media clamps installed?

When you are performing printing, be sure to install the media clamps.

Is the media loaded securely and straight?

Feeding is not smooth when the media is not straight or is tensioned unevenly on the left and right. Reload the media.

Is some other object coming into contact with the media?

Make sure that nothing touches the media. This may affect output, even when the feed appears to be smooth.

Is the media too thick?

Media that is too thick may not only cause unstable feed, but may scrape the print heads, resulting in malfunction. Never use such media.

Is the machine's installation site appropriate?

Check the machine's installation space. If the space in front of the machine is insufficient, media may be jammed between the roll media loaded on the media holders and the media feed rollers during media pullback.

Is the machine on a table of the recommended size?

When printing and cutting media that is longer than 500 mm (19.69 in.), the media may jam due to contact between the media and the table when the media is pulled back. Install the machine on a table of the recommended size.