Error Messages

This section describes the error messages that may appear in the Utility window and how to take action to remedy the problem. In addition to the messages described below, the Utility window shows the causes of errors and troubleshooting information. If the troubleshooting information displayed in the Utility window or action described here does not correct the problem or if an error message not described here appears, contact your authorized dealer.

Ink Cartridge Error

This message appears when one of the following ink cartridge errors is detected.

MEMO

When an error occurs, the icon_Panel_inhibition, icon_Panel_Error_Empty, icon_Panel_Error_Removed, or icon_Panel_Error_Wrong icon is displayed next to the corresponding ink type on the screen.

Implement appropriate countermeasures according to the error.

  • When ink runs out
    • icon_Panel_inhibitionInk has run out.
    • Replace the ink cartridge with a new one.
  • When little ink remains
    • icon_Panel_Error_EmptyRemaining ink level low.
    • Printing is not possible if there is no ink. If this message appears, prepare a replacement ink cartridge.
  • When an ink cartridge is removed
    • icon_Panel_Error_RemovedInk cartridge was removed.
    • Load the removed ink cartridge.
  • When an ink cartridge with the incorrect color is loaded
    • icon_Panel_Error_WrongIncorrect ink cartridge was loaded.
    • Remove the incorrectly loaded ink cartridge, and then load the correct ink cartridge.
    • When an ink cartridge is removed, icon_Panel_Error_Removed Ink cartridge was removed. is displayed.

Cover Open Error

At least one cover is open.

For safety, the machine may stop if a cover is opened during operation.

Close all the covers.

Media End Error

This message appears when one of the following situations is detected.

  • Insufficient remaining media during printing output
  • No media during media feeding
Switch to new media, and then send the data again.

Loading Lever Error

This message appears when the loading lever is raised during media setup or after completing this setup.

Lower the loading lever, and then redo setup.

Media Loading Error

This message appears when Enable Detection under Media Edge Detection Method is set to on and media has not been fed with the pinch rollers set incorrectly.

Raise the loading lever, set the pinch rollers correctly, and then set up the media again.

This message appears when Enable Detection under Media Edge Detection Method is set to on and the media is too short.

The media is not long enough to be detected. Raise the loading lever, set Enable Detection under Media Edge Detection Method to off, and then reload the media.

For the setup method when Enable Detection under Media Edge Detection Method is set to off, refer to 2. B: Determine the positions of the media (Media Edge Detection Method: off)..

Replace the drain pack.

This message appears when the drain pack has reached its limit for discharged fluid.

Replace the drain pack that is inside the drain cartridge.
MEMO When the drain cartridge is detached, the error message changes to The drain cartridge was removed..
IMPORTANT

Damage to the protrusion on the drain cartridge will make it impossible for the machine to recognize the drain cartridge, resulting in a drain cartridge error.


Protrusion

Crop Mark Detection Error

Crop marks could not be detected.

Automatic detection of crop marks could not be accomplished.

Try to make corrections using Multi Sensor Adjustment (the correction function of the sensor for reading crop marks). Depending on the media, it may not be possible to detect crop marks automatically.
Crop marks were detected however the size or position was incorrect.

Automatic detection of crop marks could not be accomplished.

Load the media at the correct position and perform detection of crop marks again. If repeating automatic crop-mark detection also results in an error, start over again from the printing of crop marks.

Pinch Roller Error

The left pinch roller is positioned at a location where it cannot pinch the media.

Raise the loading lever and move the pinch roller to the correct location.

Insufficient Media Width

The print data is larger than the media width. Continue output?

This message appears when the size of the printing data is larger than the printing area of the loaded media.

To continue performing output without correcting this, click Yes. At this time, the portion extending beyond the printing area is not output.

To cancel output, click No. Make the printing area wider, for example, by replacing the media with a larger piece of media, and then send the data again.

MEMO There is no limitation on the size of the data in the media-feed direction (the longitudinal direction).
Crop marks cannot be added because the print data is larger than the media width. Continue output?

This message appears when one of the following situations is detected.

  • The size of the data with crop marks is larger than the printing area of the loaded media.
  • The width of the printing data is less than 60 mm (2.36 in.).

To continue performing output without correcting this, click Yes. The data is output without printing the crop marks.

  • The size of the data with crop marks is larger than the printing area of the loaded media.

    Make the printing area wider, for example, by replacing the media with a larger piece of media, and then send the data again.

  • The width of the printing data is less than 60 mm (2.36 in.).

    Make the horizontal-direction (scan-direction) size of the data at least 60 mm (2.37 in.), and then send the data again.

Media clamps could not be detected.

This message appears when the left media clamp cannot be detected during sheet cutting.

  • The left media clamp is hidden by the media.
  • The left media clamp is not attached.

Check the loading status of the media and that the pinch rollers have been positioned correctly, and then correctly set the media clamps at the ends of the media.

This message appears when the media clamps cannot be detected because their parts that are read are dirty with, for example, ink.

Use cleaning liquid and a cleaning stick to clean the white parts on the media clamps.

VG3-DirtyMediaClamp

It may not be possible to detect the media clamps because the multi sensor is dirty with ink due to reasons such as the media striking it immediately after printing.

Install the media clamps correctly and clean their parts that are read. If this message still appears, contact your authorized dealer.

The connection to the unit was lost.

This message appears when one of the following situations is detected.

  • The main power of this machine switches off.
  • The IP address of this machine is changed.
  • The LAN cable connecting this machine and the computer is disconnected.
If the main power is left off, the automatic maintenance function will not be able to operate, which may result in malfunctions. Always keep the main power switched on.

Motor Error

A motor error occurred.

Operation cannot be continued. Turn off the sub power. Next, eliminate the cause of the error, then immediately switch on the sub power.

If the machine is allowed to stand with the error uncorrected, the print heads may dry out and become damaged. This error may be caused by such factors as a mistake in loading the media, a media jam, or an operation that pulls the media with excessive force.

The media has jammed.

Carefully remove the jammed media. The print heads may also be damaged. Perform head cleaning, and then perform a printing test and check the results.

Has the media been pulled with excessive force?

Excessive tension was applied to the media, and additional action is necessary to recover from this state. First, raise the loading lever and adjust the media to create a small amount of slack, and then switch on the sub power.

Print Head Dry-out Error

This message appears when the print heads are forced to the home position to prevent them from drying out.

Operation cannot be continued. Switch the sub power off, and then back on.

Low Temperature Error

The temperature of the location where the machine is installed has fallen below the ambient temperature at which the machine can operate.

This message appears when the temperature falls to 5°C (41°F) or lower during startup or to 2°C (35.6°F) or lower during operation.

Operation cannot be continued. Turn off the sub power.

The displayed temperature is the current ambient temperature of the installation location. Bring the installed location to a temperature at which operation is possible (20°C to 28°C [68°F to 82.4°F]), allow the machine to come to room temperature, and then turn on the power.

High Temperature Error

The temperature of the location where the machine is installed has risen above the ambient temperature at which the machine can operate.

This message appears when the temperature rises to 42°C (107.6°F) or higher during startup or operation (when recovering from sleep mode).

Operation cannot be continued. Turn off the sub power.

The displayed temperature is the current ambient temperature of the installation location. Bring the installed location to a temperature at which operation is possible (20°C to 28°C [68°F to 82.4°F]), allow the machine to come to room temperature, and then turn on the power.

Pump Stop Error

This message appears when an ink cartridge is pulled out during pump operation, such as during cleaning, and is left in this state for 10 minutes or more.

Operation cannot be continued. Switch the sub power off, and then back on.

Cleaning Error

This message appears when ink runs out during cleaning.

Operation cannot be continued. Switch the sub power off, and then back on.

After switching the sub power off and back on to clear the error, perform the interrupted operation again.

Service Call

An unrecoverable error occurred, or part replacement that must be performed by a service technician is required

Note the number displayed in the Utility window, and then switch off the main power. After you switch off the power, inform your authorized dealer of the number that appeared in the Utility window.