Error Messages

This section describes the error messages that may appear in the Utility window and how to take action to remedy the problem. In addition to the messages described below, the Utility window shows the causes of errors and troubleshooting information. If the troubleshooting information displayed in the Utility window or action described here does not correct the problem or if an error message not described here appears, contact your authorized dealer.

The pinch roller position is incorrect.

The media size is not acceptable for this machine, and thus the pinch roller position is incorrect.
If the pinch roller position is incorrect, the media cannot be secured properly. Specific media sizes can be positioned properly with the pinch rollers on this machine.

Crop marks could not be printed. Output will be canceled.

The size of the data including the crop marks is larger than the printing or cutting area of the loaded media.
Make the printing or cutting area wider, such as by replacing the media with a larger piece of media or by changing the positions of the pinch rollers, then send the data again.
The size of the data being output is too small.
Make the scanning-direction (the direction in which the print heads move) size of the data to at least 65 mm (2.56 in.). Change the size of the data, and then send the data again. There is no limitation on the size of the data in the media-feed direction.

Crop mark detection could not be started./Crop marks were not found. Output will be canceled.

Automatic detection of crop marks could not be accomplished.
Load the media at the correct position and perform detection of crop marks again. If repeating automatic crop-mark detection results in an error again, change the type of media. Depending on the media, it may not be possible to detect crop marks automatically.

The operation has been stopped to prevent the print heads from drying out. Turn the printer off.

The print heads were forced to standby position to prevent them from drying out
Operation cannot be continued. Switch the sub power off, and then back on. Opening the front cover while output is in progress causes an emergency stop. Never allow the print heads to remain in this state.

Motor error

A motor error occurred

Operation cannot be continued. By following the messages displayed in the Utility window, remove the media, close the front cover, and then hold down the [POWER] key to switch the sub power off.

This error may be caused by factors including the following:

  • The media has been set incorrectly
  • The media has jammed.
  • An operation that pulled the media with excessive force was performed.

Eliminate the case of the error before switching the sub power on, and then reload the media.

Waste cartridge is estimated to be full

Operation was stopped because the waste cartridge is full.
Operation cannot be resumed without correcting this error. Replace the waste cartridge with a new one by following the message displayed in the Utility window. If a new waste cartridge is not available for immediate replacement, switch the main power off.

Temperature error

The temperature of the location where the machine is installed has risen above or fallen below the ambient temperature at which the machine can operate.
Operation cannot be continued. Turn off the sub power. Bring the installed location to a temperature at which operation is possible (20 to 28°C [68 to 82.4°F]), allow the machine to come to room temperature, and then turn on the power.

Cover open error.

Output was stopped because the front cover or maintenance cover is open.
Close the cover, and then start output again.

Sheet setup error

Setup of the media has failed.
Load the media correctly.

Data error

Output was stopped because a problem was found in the data received.
Operation cannot be continued. Check whether or not there is an error in the data. Check for a problem with the connector cable or the computer, and then start output again.

Pinch lever was returned.

Output was stopped because the loading lever was pushed backward while output was in progress.
Pushing the loading lever backward cancels the setup of the media, so output is stopped. Reload the media.

No sheet is present.

Output was attempted but failed because no media was present.
Load media.

Printing cannot continue because the end of the sheet was detected. Printing will be canceled.

Printing was stopped because the trailing edge of the media was detected.
When the trailing edge of the media is detected, output is canceled.Load new media.

ServiceCall No**

An unrecoverable error occurred, or part replacement that must be performed by a service technician is required
Note the number displayed on the display screen, and then switch off the main power. After you switch off the power, inform your authorized dealer of the number that appeared on the display screen.

Ink Cartridge error : *** ink cartridge

An ink cartridge that cannot be used was installed
Remove the ink cartridge of the indicated color to clear the error. Use an ink cartridge of the specified type. ("***" is the color of the ink.)

BN-20D Utility is already running.

An attempt was made to start Utility with it already running.
Utility is resident software that remains active even when it is not displayed on the screen. When it is not displayed, it is located in the notification area in the lower-right corner of the computer's screen.

The cleaning liquid cartridge is empty. Replace the cleaning liquid cartridge with a new one.

Operation was stopped because the cleaning liquid cartridge is empty.
This message appears when operations such as "Head Wash" are in progress. Operation cannot be resumed without correcting this error. Quickly replace the cleaning liquid with new cleaning liquid. Allowing the machine to stand with the empty cartridge may result in a malfunction.