Error Messages
This topic describes some of the error messages that may appear in the Utility window, and how to take action to remedy the problem. In addition to the messages described below, the Utility window shows the causes of errors and troubleshooting information. If the troubleshooting information displayed in the Utility window or action described here does not correct the problem, or if an error message not described here appears, contact your authorized Roland DG Corp. dealer.
The pinch roller position is incorrect.
The media size is not acceptable for this machine, and thus the position of the pinch roller is not correct.
If the pinch roller position is incorrect, the media cannot be secured properly. Specific media sizes can be positioned properly with the pinch roller on this machine.Crop marks could not be printed. Output will be canceled.
The size of the data including the crop marks is larger than the printing or cutting area of the loaded media.
Make the printing or cutting area wider, such as by replacing the media with a larger piece of media or by changing the positions of the pinch rollers, then send the data again.The size of the data being output is too small.
Set the size of the data in the new scanning value (direction in which the print heads move) to at least 65 mm (2.6 in.). Change the size of the data, then send the data again. There is no limitation in the size of the data in the new feeding direction.Crop mark detection could not be started. / Crop marks were not found. Output will be canceled.
Automatic detection of crop marks could not be accomplished.
Load the media at the correct position and perform detection of crop marks again. If repeating automatic crop-mark detection results in an error again, then change the type of media. Depending on the media, it may not be possible to detect crop marks automatically.The operation has been stopped to prevent the print heads from drying out. Turn the printer off.
The print heads were forced to standby position to prevent them from drying out.
Operation cannot be continued. Switch the sub power off, then back on. Opening the front cover while printing is in progress causes an emergency stop. Never allow the print heads to remain in this state.Motor error
A motor error occurred.
Operation cannot be continued. By following the messages displayed in the Utility window, remove the media, close the front cover, and then hold down the [POWER] key to switch the sub power off. This error may be caused by such factors as an incorrect loading of the media, a media jam, or an operation that pulls the media with excessive force. Eliminate the cause of the error before switching the sub power on, and then reload the media.Waste cartridge is estimated to be full
Output is stopped because the waste cartridge is full.
Output cannot be resumed without correcting this error. Replace the waste cartridge with a new one by following the message displayed in the Utility window. If a new waste cartridge is not available for immediate replacement, switch the main power off.Temperature error
The temperature of the location where the machine is installed has risen above or fallen below the ambient temperature at which the machine can operate.
Operation cannot be continued. Switch off the sub power. Bring the installed location to a temperature at which operation is possible (20 to 32°C) and allow the machine to come to room temperature, then turn on the power.Cover open error.
Output is stopped because the front cover or the maintenance cover is open.
Start output again after closing the cover.Sheet setup error
Data error
Output was stopped because a problem was found in the data received.
Operation cannot be continued. Check for errors in the data. Check for a problem with the connector cable or the computer, and start output again.Ink has run out.
Output is stopped because ink has run out.
In the [Ink] tab of the Utility window, check the color of the cartridge that has run out of ink, and replace the ink cartridge with a new one.Pinch lever was returned.
Output is stopped because the loading lever is pushed backward while output is in progress.
Pushing the loading lever backward cancels the setup of the media, so output is stopped. Reload the media.No sheet is present.
Output is attempted but it fails because no media is present.
Set up the media.Printing cannot continue because the end of the sheet was detected. Printing will be canceled.
Printing is stopped because the trailing edge of the media is detected.
When the trailing edge of the media is detected, output is cancelled. Load new media.ServiceCall No**
An unrecoverable error occurred, or part replacement that must be performed by a service technician is required.
An unrecoverable error occurred, or part replacement that must be performed by a service technician is required.Ink Cartridge error : *** ink cartridge
A cartridge that cannot be used was installed.
Remove the ink cartridge of the indicated color to clear the error. Use an ink cartridge of the specified type. ("***" is the color of the ink)BN-20 Utility is already running.
You try to start BN-20 utility though it is already running.
Utility is resident software that remains active even when it is hidden from the screen. When it is hidden from the screen, it is located in the task tray in the lower right corner of the computer screen.The cleaning liquid cartridge is empty. Replace the cleaning liquid cartridge with a new one.
Operation is stopped because the cleaning liquid cartridge is empty.
This message appears when operations such as "Head Wash" are in progress. Operation cannot be resumed without correcting this error. Replace with a new cleaning liquid cartridge immediately. If the machine is allowed to stand with the empty cartridge, it may result in a malfunction.