If the Print Heads Still Do Not Move

If the heads still do not move, carry out the following emergency response measure, and then contact your authorized dealer.
Procedure
  1. Switch off the sub power.
  2. Turn off the main power switch.
  3. Open the front cover and maintenance cover.
    MEMO

    Be sure to hold the handle of the front cover and keep holding it until the cover is completely opened or closed.

    If you do not open and close the front cover gently, it may break or you may be injured.

    FrontMaintenaceOpen
  4. Gently move the print-head carriage to the home position by hand.
    Stopping at the place where the audible click is heard locks the print-head carriage in place.
    CAUTION

    When moving the print-head carriage by hand, be sure to hold the specified position.

    Moving it by holding positions other than those specified may deform and damage the cover.

    IMPORTANT

    When moving the print-head carriage by hand, check that it does not come in contact with the wiper or the print head cap. If it does come into contact with the wiper or print head cap, the print-head carriage cannot be moved to the standby position and should be left in place.

    NotMoveMachine
  5. Gently apply pressure from the right side to make sure the print-head carriage does not move to the left.
    If the print-head carriage moves to the left, move it again slowly by applying pressure from the left side and make sure it locks in place.
  6. Close the front cover and maintenance cover.
    MEMO

    Be sure to hold the handle of the front cover and keep holding it until the cover is completely opened or closed.

    If you do not open and close the front cover gently, it may break or you may be injured.

    FrontMaintenaceOpen