If the Print Heads Still Do Not Move

If the heads still do not move, carry out the following emergency response measure, and then contact your authorized dealer.
Procedure
  1. Switch off the sub power.
  2. Switch off the main power, and then open the front cover.
  3. Open the right cover.
    R_OPEN
  4. Gently move the print-head carriage to the home position by hand.
    Stopping at the place where the audible click is heard locks the print-head carriage in place.
    IMPORTANT

    When moving the print-head carriage by hand, check that it does not come in contact with the wiper or the print head cap. If it does come into contact with the wiper or print head cap, the print-head carriage cannot be moved to the standby position and should be left in place.

    Emar_Move_Carid
  5. Gently apply pressure from the right side to make sure the print-head carriage does not move to the left.
    If the print-head carriage moves to the left, move it again slowly by applying pressure from the left side and make sure it locks in place.
  6. Close the front and right covers.