What to Do If

The Machine Doesn't Run

• The Machine Doesn't Run

Flat Material Cannot be Set Up Using "PIECE" (Length is not Displayed)

• Flat Material Cannot be Set Up Using "PIECE" (Length is not Displayed)

Creating or Importing Data

• Changing the Darkness of an Aligned Image
• Illustrator Data Cannot be Imported
• Sample Data Cannot be Found

The Material Slips Away from the Pinch Rollers While Cutting

• The Material Slips Away from the Pinch Rollers While Cutting

Crop Marks Cannot be Read

• Crop Marks Cannot be Read

Cutting Results are not Clean

• The Results of Cutting are Displaced when Using the Printing & Cutting Function
• Uncut Areas Remain or Cut Edges are not Clean
• The Machine Cuts the Carrier Paper
• The Machine Cuts the Same Area Twice

Installing and Uninstalling Software

• The Driver Cannot be Installed (Windows 10)
• The Driver Cannot be Installed (Windows 8.1)
• The Driver Cannot be Installed (Windows 7)
• Uninstalling the Driver (Windows 10)
• Uninstalling the Driver (Windows 8.1)
• Uninstalling the Driver (Windows 7)
• Connecting Two or More GS-24 Units to a Single Computer (Connecting Multiple Units)
• The Driver is Displayed as "Unspecified" After Installation

Frequently Asked Questions

• Moving a Saved Symbol to a Different Computer
• Consumable Items
• Supported Versions of Illustrator
• Supported Versions of CorelDRAW
• Error Message List