Installing the Driver in Windows 10 (Procedure A)

Procedure
  1. Connect the machine to the computer with the USB cable and turn on the machine.
  2. Click Desktop.
  3. Right-click the Start button, and then click Control Panel.
  4. Click View devices and printers or Devices and Printers.
  5. Check that the model you are using is displayed under Unspecified.
  6. Right-click the icon of the model you are using, and then click Remove device.
  7. When the message Are you sure you want to remove this device? is displayed, click Yes.
  8. Check that the icon for the model you are using is no longer displayed under Unspecified.
  9. Disconnect the USB cable connecting the machine to the computer, and then reconnect these devices.

    If the printer icon for the machine you are using is displayed under Printers, the driver has been successfully installed.

    If this does not solve the problem, perform procedure B for Windows 10.Installing the Driver in Windows 10 (Procedure B)