Why Has the Print-Head Carriage Stopped Moving?

If the print-head carriage stops over the platen, take action immediately to prevent the heads from drying out.

What to Do First

Switch the sub power off and then back on again. If the media is jammed, remove the media.

If the print-head carriage moves to the home position (the right side of the main unit), the operation has ended successfully.

BN-20A_PowerON

If the print-head carriage still does not move

Turn off the sub power, followed by the main power. Then, switch on the main power again, followed by the sub power.

If the Print Heads Still Do Not Move

If the print heads still do not move even though you have performed the actions under "What to Do First," carry out the following emergency response measure, and then contact your authorized dealer.

Procedure
  1. Switch off the sub power.
  2. Turn off the main power switch.
    BN2_TurnOFF
  3. Open the front cover.
    FrontCoverOpen2
  4. Gently move the print-head carriage to the home position by hand.
    Move the print-head carriage to the right until it stops.
    BN-20A_Move_StandbyPosition