Why Has the Print-Head Carriage Stopped Moving?

The print-head carriage stopped above the flat table.

Follow the procedure below to return the print-head carriage to the standby position so that the print heads do not dry out.

If the same issue occurs again, contact your authorized dealer.

Procedure
  1. Check for Notifications/Errors/Fatal Errors in Utility, and then take necessary action.
  2. Turn the sub power off, and then back on again.
    • If the print-head carriage moves to the home position (the right side), recovery has ended successfully.
    • If the print-head carriage still does not move, proceed to the next step.
  3. Try switching off the sub power, followed by the main power, then switching on the main power again, followed by the sub power.
    • If the print-head carriage moves to the home position (the right side), recovery has ended successfully.
    • If the print-head carriage still does not move, proceed to the next step.
  4. Check the position of the wiper and felt wiper.
    • If the wiper or felt wiper touches the print heads, leave the machine as-is and contact your authorized dealer.
    • If the wiper (A) and felt wiper (B) are in a position where they do not contact the print heads*1 as shown in the following figure, proceed to the next step.
      BD-8_WiperPositionGood
  5. Follow the procedure below to move the print-head carriage.
    This operation is an emergency measure to prevent the print heads from drying out. After performing this operation, contact your authorized dealer.
    1. Switch off the sub power and main power, and then open the front cover.
    2. Touch the location shown in the figure (next to the ink slots) to discharge any static electricity.
      BD-8_DissipateStaticElectricity
    3. Gently move the print-head carriage to the right by hand.
      The print-head carriage stops once it reaches position . The print-head carriage is fixed in position after moving about 15 mm (0.59 in.) further from this position.
      BD-8_HeadHomePosition