What to Do First

Switch the sub power off and then back on again. If the media is jammed, also remove the media.

If the print heads move to the home position (inside the right cover), it means the operation has ended successfully.


ER-642_Subpower-ON

If the Print Heads Still Do Not Move

Switch off the sub power, followed by the main power. Then, switch on the main power again, followed by the sub power.