If the Print Heads Still Do Not Move

If the print heads still do not move, carry out the following emergency response measure, then contact your dealer.
Procedure
  1. Switch off the main power, and then open the front cover.
  2. Open the right cover.
    CO-640_coverR-open
  3. Gently move the print-head carriage to the home position by hand.
    Stopping at the place where the audible click is heard locks the print-head carriage in place.
    CO-640_move-ph-to-standby-pos
  4. Gently apply pressure from the right side to make sure the print-head carriage does not move to the left.
    If the print-head carriage moves to the left, again move it slowly by applying pressure from the left side and make sure it locks in place.