Why Has the Print-Head Carriage Stopped Moving?
The print-head carriage stopped above the flat table.
Follow the procedure below to return the print-head carriage to the standby position so that the print heads do not dry out.
If the same issue occurs again, contact your authorized dealer.
Procedure
- Check for Notifications/Errors/Fatal Errors in Utility, and then take necessary action.
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Turn the sub power off, and then back on again.
- If the print-head carriage moves to the home position (the right side), recovery has ended successfully.
- If the print-head carriage still does not move, proceed to the next step.
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Try switching off the sub power, followed by the main power, then switching on the main power again, followed by the sub power.
- If the print-head carriage moves to the home position (the right side), recovery has ended successfully.
- If the print-head carriage still does not move, proceed to the next step.
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Check the position of the wiper and felt wiper.
If the wiper (A) and felt wiper (B) are in positions where they do not contact the print heads*1 as shown in the following figure, proceed to the next step. If they are in positions other than those shown in the following figure, contact your authorized dealer without making any changes to the positions.
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Follow the procedure below to move the print-head carriage.
This operation is an emergency measure to prevent the print heads from drying out. After performing this operation, contact your authorized dealer.
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Touch the location shown in the figure (next to the ink slots) to discharge any static electricity.
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Gently move the print-head carriage to the right by hand.
Move the print-head carriage until it stops. Then, further move the print-head carriage to the right until it stops again. This is the fixing location of the print-head carriage.
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Touch the location shown in the figure (next to the ink slots) to discharge any static electricity.